Community Shelter Resident Advisor (PRN) - Community Shelter Campus

Resident Advisor - PRN (Community Shelter Campus)

SAFE Alliance seeks a Community Shelter Resident Advisor for the Residential & Support Services program in the Family and Community Shelter department. The primary responsibilities of the Resident Advisor (RA) staff is to provide immediate resident support to those we serve in the Community Shelter. The RA staff work closely with all other shelter staff to ensure the needs of the shelter residents are met and that the services provided promote the safety, healing, and empowerment of survivors residing in the shelter. The RA staff will assist in creating an environment that is welcoming, inclusive, and client focused.

SAFE Alliance:

The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.

Over the past two years, SAFE has served 11,397 clients across our programs. During that time, SAFE reached more than 50,000 community members through over 2,000 trainings, provided more than 150,000 nights and days of shelter and housing support, and delivered over 53,000 crisis intervention and advocacy services through our 24/7 hotline, walk-in advocacy, and direct support programs.

No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.

Perks and Benefits of Working at SAFE Alliance*:

Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
8 standard paid holidays throughout the year.
Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.

*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.

Application Information and Instructions:

We do NOT accept applications or resumes via email, LinkedIn or any other social media messaging service.
Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1^st or 16^th falls on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three business days of the month.
If you or someone you know are in need of our services, please call 512.267.7233, text 737.888.7233 or chat at safeaustin.org/chat

Position Details:

We are looking for several people to work on a PRN, non-exempt basis for an hourly salary of $21.20 dependent upon experience and an additional hourly language differential of $1.73 for those who are English/Spanish bilingual.

Bilingual fluency in English/Spanish is preferred; fluency being the ability to clearly and accurately communicate to convey information using the Spanish language, both verbally and in writing.

The work location will be based at our new Community Shelter Campus in the Pecan Springs-Springdale area.

This position will include no travel in the community or between campuses with no ability for remote/hybrid work.

Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.

All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

The shifts currently available are listed below, please denote which shift you prefer in your cover letter, failure to include this information will delay your application screening.

First Shift: 8am - 4pm
Second Shift: 4pm - 12am (midnight)
Third Shift: 12am (midnight) - 8am

FLSA Status: Non-Exempt (eligible for overtime)

Reports to: Manager, Resident Advisor Program, Community Shelter

Supports: Shelter Advocacy Team, Shelter Coordinators and Shelter Resident Advisor Programs

Collaborates/coordinates with: Various shelter staff and other staff throughout the agency.

Essential Functions:

Builds strong client/customer relationships and delivers client/customer-centric solutions while providing front desk coverage (answering incoming calls, responding to intercoms, assisting residents at front desk, etc.) as needed. Is aware of front desk activity and is proactive in offering assistance, support, crisis intervention, conflict resolution.
Employs a client focused attitude when they orient survivors to the shelter building and assigned cluster helping to ensure that family members and individuals feel safe and are introduced to other residents and staff. Focuses on supporting survivors with communal living and community building and anything related to a comfortable and successful shelter stay.
Addresses and maintains personalized safety planning verbally and in writing with survivors in a timely manner and implements motivation/persuasiveness to educate survivors on the importance of safety throughout the survivor's program participation.
Remains survivor focused and adheres to service models which benefit the population we serve, including trauma informed care, trust-based relational intervention and restorative justice.
Adheres to situational adaptability as they support survivors with communal living and community building and anything related to a comfortable and successful shelter stay. Assists survivors in their assigned cluster (resident hall) with communal living support through communication, including facilitating ongoing cluster meetings.
Provides crisis intervention while instilling trust and valuing differences in client interactions and needs as well as following the shelter rules reduction model.
Ensures that the hotel space/front desk is covered during her/his scheduled shift, or notifies direct supervisor immediately and finds appropriate relief staff coverage if unable to cover her/his shift.
Consistently on time for scheduled shift unless absence or tardiness is approved in advance by immediate supervisor.
Responsible for completing shelter intake and orientation to incoming new shelter residents, in accordance with the Orientation Intake Procedures, and helps new resident(s) move and settle into shelter.
Utilizes Client/Customer focus while communicating with SAFELine and shelter staff to ensure that agency services are coordinated and working in tandem with each other.
Ensures all shift notes, Shelter Overviews and other necessary documentation for shelter operation, and admission to shelter is complete, legible, and accurate.
Ensures all required data entry in agency's online database is accurate and complete by end of each scheduled shift.
Ensures all documents are filed in the correct client folders at the end of each scheduled shift.
Attends all team meetings, shelter program meetings and agency meetings as required or needed.
Responsible for enrolling and attending any and all required professional trainings as needed. Meets required continuing education (CEUs) requirements for position and provides written documentation to supervisor in a timely fashion for submission to Human Resources.
Other duties as assigned

Essential Staff position: This position is an essential staff position. Essential staff are required to report to work during inclement weather conditions, working under the direction of your immediate supervisor, to ensure adequate shelter front desk staff coverage. When the designation of inclement weather conditions is made by AISD , you may be required to stay beyond your scheduled shift, come in earlier than your scheduled shift to ensure coverage, or delay coming in for scheduled shift until if/when weather permits RA staff (him or her) to do so safely.

Required Qualifications:

Physical Demands & Work Environment:

Work takes place at The SAFE Alliance Kelly White Family Shelter temporarily until the Community Shelter building is available. The office is located where those served reside.
Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
Frequent lifting, pushing, and pulling.
Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently to move objects like milk crates, frozen foods, canned food, etc.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Some computer work is required

Education & Experience:

Possess a Bachelor's Degree in Social Work, or related field highly preferred.
Equivalent years of professional-level relevant experience is acceptable in lieu of a Bachelor's Degree.
Two years' experience in human services is preferred.
Fluent in Spanish verbal and written preferred.

Knowledge, Skills & Abilities:

Ability to grasp, interpret and apply the organization's mission, vision, values, principles, and to motivate others to achieve the necessary business and operational results.
Ability to learn quickly and multi-task and prioritize in a dynamic environment.
Competent use of Microsoft Office and have basic computer skills.
Excellent written, verbal and interpersonal communication skills with all levels of the organization. Sensitive to various ethnic, social and cultural backgrounds.
Impeccable integrity and judgment; ability to both inspire trust and be trustworthy.
Presence and maturity to influence and/or lead others internally as well as to represent the organization positively in the greater Austin community.
Ability and desire to learn the services of the organization, to think strategically and operate tactically.
Fulfils the essential functions of the position in a timely and thoughtful manner.
Must pass all criminal history back background checks.

Certification & Training

This position requires completion of the 40-Hour Office of Attorney General Sexual Assault Advocacy Training Program in person within six (6) months of starting employment, along with participating in annual continuing education throughout your employment.

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform other work duties not specifically listed herein. The organization reserves the right to modify, defer or rescind this position description at any time, with or without prior notice. This position description does not constitute a written or implied contract of employment.