CARES Drop-In Coordinator (Liza's House)

SAFE Alliance seeks a CARES Drop-In Coordinator for the CARES program in the Community Services department. The CARES Drop-In Coordinator is responsible for coordinating comprehensive, trauma-informed, strengths-based services for individuals who have experienced commercial sexual exploitation and/or sex trafficking at the CARES Drop-In Center. Responsibilities include creating Drop-In staffing schedules for the Drop-In Manager's approval, managing weekly team meeting agendas, conducting initial assessments and intake screenings, providing referrals, and coordinating volunteers and program events. In conjunction with the Drop-In Manager, this position is responsible for the day-to-day functions of the Drop-In Center.

SAFE Alliance:

The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.

Over the past two years, SAFE has served 11,397 clients across our programs. During that time, SAFE reached more than 50,000 community members through over 2,000 trainings, provided more than 150,000 nights and days of shelter and housing support, and delivered over 53,000 crisis intervention and advocacy services through our 24/7 hotline, walk-in advocacy, and direct support programs.

No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.

Perks and Benefits of Working at SAFE Alliance*:

• Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
• Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
• 8 standard paid holidays throughout the year.
• Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
• A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
• 403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
• SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.

*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.

Application Information and Instructions:

• We do NOT accept applications or resumes via email, LinkedIn or any other social media messaging service.
• Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
• All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1st or 16th falls on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
• All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three business days of the month.
• If you or someone you know are in need of our services, please call 512.267.7233, text 737.888.7233 or chat at safeaustin.org/chat

Position Details:

We are looking for one person to work on a full-time, non-exempt basis for an annual salary of $49,000 to $51,000 dependent upon experience and an additional annual language differential of $3,600 for those who are English/Spanish bilingual.

Bilingual fluency in English/Spanish is preferred; fluency being the ability to clearly and accurately communicate to convey information using the Spanish language, both verbally and in writing.

The work location will be based at CARES Liza's House, with responsibilities across major SAFE Alliance campuses in the Austin Metroplex.

This position will include some travel in the community or between campuses and will allow for some remote/hybrid work.

This position requires driving. You must have a valid, State of Texas Driver's License (If in possession of an out-of-state license, obtain a State of Texas Driver's License within 90 days of beginning employment.) AND at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age AND an acceptable driving record that covers at least the last three years of driver history.

Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.

All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

The shift currently available is Monday to Friday, generally 11am to 7pm.

FLSA Status: Non-exempt

Reports to: Drop-In Manager

Essential Duties & Responsibilities:

Position specific duties

• Coordinate day-to-day operations of the CARES Drop-In Center in conjunction with the Drop-In Manager.
• Create Drop-In staffing schedules for the Drop-In Manager's approval and manage weekly team meeting agendas.
• Provide intake and CSE-IT screening of all new Drop-In participants.
• Coordinate volunteers, program activities, and events at the Drop-In Center.
• Maintain supplies of basic needs items, clothing, and groceries at the Drop-In Center.
• Remain at the Drop-In Center during open hours and provide crisis intervention and resource referrals to program participants.
• Perform on-call duties as needed.

Program Support & Coordination

• Assist in organizing and implementing program activities and events.
• Provide logistical and administrative support to ensure smooth program operations.
• Support communication between program staff, volunteers, and community partners.

Data Collection & Reporting

• Maintain accurate records and data related to program activities, participant engagement, admission/enrollment, and outcomes.
• Assist in preparing reports for funders, leadership, and other stakeholders.
• Support data analysis and program evaluation efforts.

Community Engagement & Collaboration

• Assist in building and maintaining relationships with community organizations, stakeholders, and service providers.
• May be required to represent SAFE Alliance at community meetings and outreach events.
• Help coordinate volunteer activities and training sessions.

Administrative & Financial Support

• Track program expenses and assist in budget management.
• Support grant compliance by maintaining documentation and reports as required.
• May assist with procurement of supplies and resources needed for program activities.

Client Services & Crisis Support Compliance & Risk Management

• Provide basic support and referrals to program participants as needed.
• Uphold confidentiality and ethical standards in all client interactions.
• Support staff in addressing participant concerns and coordinating resources.

Compliance & Risk Management

• Ensure program activities align with regulatory and funding requirements.
• Assist in risk assessment and mitigation efforts.
• Maintain up-to-date knowledge of best practices in service delivery.
• Undertaking various job-related tasks as assigned, demonstrating flexibility and willingness to support the team's objectives.

Required Qualifications

Skills & Competencies

• Crisis intervention expertise, with an understanding of trauma-informed care.
• Strong organizational and time-management skills with the ability to manage multiple priorities efficiently.
• Excellent verbal and written communication skills to facilitate effective collaboration with stakeholders.
• Detail-oriented and proactive in problem-solving and program coordination.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and data management systems.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Strong interpersonal skills to engage with clients, staff, volunteers, and community partners.
• Adaptability and resilience in responding to evolving program needs and priorities.

Experience

• Minimum of two (2) years of relevant experience in crisis intervention, case management, program coordination, basic needs services, resource navigation, or other related human services or community-based services.
• Experience working with survivors of domestic violence, sexual assault, child abuse, child neglect, stalking or related populations is preferred.
• Familiarity with community resources, housing support, and legal advocacy services.
• Knowledge of domestic and sexual violence, human trafficking, stalking, child abuse, child neglect, homelessness, childhood development, abuse and/or neglect trauma.
• Bilingual in Spanish and English preferred.
• Knowledge of trauma-informed care practices.
• Experience with data collection, tracking, and reporting.

Education

• High school diploma or GED required.
• Bachelor's degree in Social Work, Public Health, Human Services, Nonprofit Management, or a related field preferred.

Certification & Training

• Core Advocate Training is required.
• New Employee Orientation and annual Defensive and Distracted Driving Training are required.
• Department-specific training may also be required.

Physical Demand and Work Environment

• Ability to communicate effectively in verbal and written formats.
• Substantial movements of the wrist, hands, and/or fingers in a repetitive manner.
• Exerting up to 20 pounds of force occasionally to lift, carry, or move objects.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Ability to sit and stand for extended periods of time including up to 8 hours a day.
• Close vision (clear at 20 inches or less) and distance vision (clear at 20 feet or more).
• Work in a well-lighted, climate-controlled office environment
• Moderate noise (e.g., business office with computers and printers, light traffic).
• Occasionally exposed to wet or humid conditions, moving mechanical parts, or extreme temperatures.
• Ability to drive personal or company vehicle to different locations.

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform other work duties not specifically listed herein. The organization reserves the right to modify, defer or rescind this position description at any time, with or without prior notice. This position description does not constitute a written or implied contract of employment.