Bilingual Family Shelter Manager (Grove Campus Family Shelter)

SAFE Alliance seeks a Bilingual Family Shelter Manager for the Residential & Support Services Program in the Family Shelter department. The job entails managing shelter operations, including client services, data collection, and safety measures, in collaboration with other managers and the director. The manager ensures a trauma-informed, solution-focused approach is implemented by the Resident Advisor Team, maintaining safety for residents. Responsibilities include reviewing incident reports, serving as the point of contact for partners, maintaining facility cleanliness and safety, responding to work orders promptly, supervising housekeeping, ensuring pets have necessary supplies and healthcare, implementing emergency procedures, and enhancing safety planning for clients.

SAFE Alliance:

The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.

In the past two years, our community outreach and education has provided over 400 trainings to over 7,000 community members. Our various housing and shelter programs have provided over 46,000 nights/days of care and served over 3,000 youth and adults directly affected by abuse. We have provided over 10,000 callers/chats/texts, walk-in advocacy and crisis interventions or face-to-face emotional support through our 24/7 confidential SAFEline.

No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.

Position Details:

We are looking for one person to work on a full-time, exempt basis for an annual salary of $54,180 to $56,180 dependent upon experience and an additional annual language differential of $3,600 for those who are English/Spanish bilingual. The work location will be based at our Grove Blvd. Campus in the East Austin area. This position will include no travel in the community or between campuses with no ability for remote/hybrid work. The position schedule is typically Monday to Friday, 8 am to 4 pm. As it supervises a 24/7 team, flexibility is required to cover shifts when necessary. Designated as essential staff, you may need to extend, adjust, or switch shifts to ensure continuous 24/7 coverage. Additionally, as a member of the leadership team, this role participates in the on-call backup rotation for the shelter.

Perks and Benefits of Working at SAFE Alliance*:

• Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
• Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
• 8 standard paid holidays throughout the year.
• Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
• A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
• 403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
• SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.

*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.

Required Qualifications:

• Minimum of bachelor's degree in Social Work or related field. Equivalent years of professional experience in social services may be substituted for each year of bachelor's level education.
• Two years' experience in direct client work required. Preference given to experience in a residential, crisis, and/or homeless or domestic violence shelter program.
• Two years of supervisory preferred.
• UPDATED: Bilingual (English/Spanish) required. 
• Knowledge of issues and systems related to domestic & sexual violence; sexual abuse, exploitation, and trafficking; child abuse; and homelessness.
• Ability to prioritize, multi-task and be flexible in a fast-paced environment with integrity, compassion, and the skill to handle sensitive issues in a confidential manner.
• Willingness to embrace and actively support the unique culture of the Family Shelter Program which utilizes the rule reduction model as a framework for providing services to clients.
• Ability to focus on the tasks and details relevant to the position and the program, while also switching quickly between tasks, to work independently and self-manage to achieve goals while being a strong collaborator.
• Ability to exercise excellent independent judgement and take ownership of decisions; to organize, meet deadlines and delegate appropriately.
• Pays careful attention to detail; works with accuracy and maintains neat, well-organized documentation and has excellent communication and listening skills.
• With reasonable accommodation, this position requires the manual dexterity to sufficiently operate phones, computers, and other office equipment.
  
• Visual acuity capable of drafting, editing, reviewing, and/or comprehending materials in a standard typeface size 10 font or above, are required.
• Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 75+lbs. of force.
• Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.
• This position requires driving. You must have a valid, State of Texas Driver's License (If in possession of an out-of-state license, obtain a State of Texas Driver's License within 90 days of beginning employment.) AND at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age AND an acceptable driving record that covers at least the last three years of driver history.
• This position requires completion of the 40-Hour Office of Attorney General Sexual Assault Advocacy Training Program in person within six (6) months of starting employment, along with participating in annual continuing education throughout your employment.
• Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.
• All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

Application Information and Instructions:

• We do NOT accept applications or resumes via email.
• Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
• All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1^st or 16^th falls on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
• All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three business days of the month.